Returns & Refunds

At ELMVAYA, we want you to feel comfortable with your purchase. You may request a return within 30 days of delivery.

Return eligibility

Items must be unworn, unwashed and in their original condition, with tags attached. Please keep your order confirmation and original packaging where possible. Trying on an item indoors to check the fit is welcome.

How to request a return

Contact us through our store's Contact Us page with your order number, the items you wish to return and the reason. For a damaged, defective or incorrect item, include clear photographs. We will provide return instructions and the correct return address. Please contact us before sending anything back; the dispatch address may differ from the return address.

Return shipping

For a change of mind, colour or size preference, you are responsible for return postage. For a verified defective, damaged or incorrect item, we will cover reasonable return shipping or offer another suitable solution. There is no restocking fee. Use a trackable shipping service and keep proof of postage.

Refunds

Once your return is received and inspected, we will let you know the outcome. Approved refunds will be issued to the original payment method within 10 business days. Your payment provider may require additional time to show the credit. Original delivery is free; return costs paid by you are not refunded for a change of mind.

Exchanges and cancellations

For a different size or colour, request a return and place a new order. To cancel an order, contact us promptly before dispatch. Once an order has shipped, our return process applies.

This policy does not limit any consumer rights that apply under local law.

Contact

Email adogeho54@gmail.com for questions or requests.