Shipping Policy

Free worldwide shipping

ELMVAYA offers free standard shipping worldwide with no minimum order value. Available destinations and shipping options are displayed at checkout. If a destination becomes temporarily unavailable, we will contact you to arrange a suitable solution or refund.

Dispatch within 5–7 days

Orders are prepared and dispatched within 5–7 days after payment confirmation. This is the time before your parcel is handed to the carrier, not a promise that it will arrive within 5–7 days. If a delay affects your order, we will contact you.

Delivery and tracking

Transit time varies by country, carrier, customs clearance and local conditions. Tracking details will be shared when available after dispatch. Tracking updates may take time to appear after the carrier receives the parcel. Delivery dates are estimates unless expressly stated otherwise.

Addresses and customs

Check your delivery address and telephone number before completing checkout. Contact us promptly if a correction is needed; changes may not be possible after dispatch. Import duties, taxes and customs charges are the recipient's responsibility unless explicitly included at checkout. Free shipping does not mean duty-free delivery.

Delayed, missing or damaged parcels

If tracking appears delayed, a parcel is marked delivered but cannot be found, or your order arrives damaged, contact us through our Contact Us page with your order number and relevant details. Please retain packaging and photographs for damaged shipments so that we can investigate with the carrier and provide an appropriate resolution.

For return instructions, please read our Returns & Refunds policy. Request a return within 30 days of delivery.

Contact

Email adogeho54@gmail.com for questions or requests.